Refund policy

 

Returns & Refund Policy – Clave Boutique

 


At Clave Boutique, your satisfaction is our top priority. If your order doesn’t meet your expectations for any reason, you may request a return—we believe every customer should feel confident and cared for when shopping with us.


 

Returns for Any Reason

 


We accept returns within 14 days from the date of delivery, no questions asked.

To qualify for a return:

 

  • Items must be unused, in their original condition, and in the original packaging.

  • Returns must be shipped via UPS, FedEx, or DHL.

  • Postal services are not accepted.

 


Simply reach out to our customer support team to initiate the return process. We’ll guide you through every step.


 

Returns for Damaged or Incorrect Items

 


If you received a defective or incorrect product, please contact us within 14 days of delivery.


To resolve your case quickly, send us:

 

  • Photos clearly showing the product, its tag, and the issue.

 


Once approved:

 

  • We’ll send you a prepaid return label.

  • A full refund will be issued as soon as we receive and inspect the item.

 


 

Important Information

 

 

  • Returns must be approved in advance. Items returned without authorization will not be processed.

  • Items marked as final sale are non-returnable unless they arrive damaged or incorrect.